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FAQs
Get answers to the frequently asked questions
Most Asked Questions
The shipping options that will be available for you to choose from during checkout are:
Standard Free Shipping (1 -4 days)
Express $14.99 (1-2 days)
Placing an order is easy! Simply visit our shop and choose the product you’d like to purchase. Follow the prompts to upload your photo and customize your product. Once you’re satisfied with your design, you can place your order and we’ll take care of the rest.
We recommend using high-quality, high-resolution photos for best results. Photos with good lighting and contrast will produce the best results.
When it comes to creating a stunning 3D crystal photo, the quality of the photo is not the only factor to consider.
Photos with good lighting and contrast will produce the best results when transformed into a 3D crystal image. Good lighting ensures that all parts of the image are visible and that there are no shadows that can affect the final output. On the other hand, photos with poor lighting can end up with areas that are too dark or too light, making it difficult to capture the full essence of the image.
When you place an order, it typically takes 3-5 business days to process and deliver your product using standard shipping. The delivery time may vary depending on your location and shipping method. If you’re ordering a crystal for a significant occasion, it’s recommended that you give yourself some extra time just in case.
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General questions
About Crystals
At 3D Strongus, we take pride in our custom products, which are all made from the highest-quality K9 Crystal. This material was specifically chosen for its unparalleled clarity, making it the perfect choice for showcasing 3D engraved images. Not only that, but K9 Crystal is also highly durable, ensuring that even after a lifetime of use, your crystal will maintain its characteristic shine and beauty.
We take great care in crafting our engraved products from only the finest quality crystal, which is known to be delicate. But we assure you that with proper handling and a safe display, your crystal piece will last you for a lifetime and beyond. So, go ahead and cherish your special moments with our exquisite crystal creations!
Most of our crystal products are made in our production facility at 940 Woodlands Pkwy, Vernon Hills, IL.
Rest assured, once your crystal stays undamaged, the image inside is guaranteed to remain in its pristine state without any fading, deterioration, or discoloration. At 3D Strongus, we understand the value of preserving your memories, and that’s why we use only the highest-quality materials and advanced techniques to create our crystal engravings. So, you can trust us to deliver a timeless and beautiful keepsake that will last a lifetime!
Excited to display your bespoke 3D Photo Crystal? Here are a few tips to ensure it looks its best. Firstly, pick a stable spot in your home where your crystal won’t be at risk of falling or getting damaged. Secondly, choose a dark, solid-color background to make your personalized engraving pop. Lastly, to create an optimal 3D effect, we highly recommend purchasing an LED Light Base that will showcase your crystal masterpiece in all its glory. At 3D Strongus, we’re committed to delivering a flawless and unforgettable visual experience that will exceed your expectations!
Yes, we have new type of base with battery and plug
About Crystal Engraving
At 3D Strongus, we take pride in our innovative approach. Our state-of-the-art laser technology enables us to engrave intricate designs by making tiny etchings at precise points beneath the crystal’s surface. These etchings are then plotted at varying depths to produce a stunning 3D image that captures every detail of your cherished memory
While it would be impressive to add color to our custom crystal engravings, it’s not possible due to the nature of our laser engraving process. Our skilled artisans create intricate designs by making precise laser etchings on specific points beneath the crystal’s surface. Though we can’t add color, we’re confident that our 3D engravings speak for themselves—they’re stunning works of art that capture your cherished memories in unparalleled detail. At 3D Strongus, we’re committed to delivering high-quality custom crystal pieces that are sure to impress.
Ah. To enhance the 3D effect of your image, we usually suggest removing the background. However, if your photo features people posing in front of a remarkable landmark or picturesque scenery, you might want to keep it in the engraving. You can make this request by selecting 2D Background, but please note that a $10 fee will apply.
At 3D Strongus, we take pride in delivering high-quality custom crystal pieces that exceed your expectations. To ensure that your 3D image looks its best, we’ve developed a reliable rubric for the maximum number of faces or figures that can be engraved inside each of our crystal shapes and sizes. When you customize your crystal shape in our shop, you’ll be able to see the recommended number of faces for each size. We believe that every cherished memory deserves to be immortalized in a stunning custom crystal piece, and we’re committed to making that happen for you.